Frequently Asked Questions
How do I subscribe or order a single box?
You can click on the “Subscribe Today” link on the homepage or the link in the navigation bar to be directed to binxbox.net/subscribe. You can choose either a subscription or a single box from the links on that page.
How often do you ship boxes?
Boxes are shipped every other month throughout the year. You can look at binxbox.net/subscribe to see more details about the schedule.
Do I pay every month or every other month?
You will only ever pay for boxes on the months you will receive one. Payments go through on the 5th of each applicable month.
If I sign up today, when will I get my first box?
You can find our bi-monthly schedule info on binxbox.net/subscribe. BinxBoxes are shipped in February, April, June, August, October, & December. If you sign up after the 5th of any of those months, then your first box would arrive in the next applicable month. For example: If you sign up on February 15th, your first subscription box would arrive in April.
Where do you get your hay from?
Small Pet Select! We use 2nd cutting hay, which is the most popular & good for the majority of rabbits to eat. If you order through our partnership link binxbox.net/smallpetselect, then you can get 15% off your first order too!
How much hay comes in a box?
We use only a handful of Small Pet Select 2nd Cutting hay, to give some smell & flavor to the boxes, which bunnies love. It is not enough to feed a bunny & is only meant as garnish to the overall box.
What comes in a box?
Each box gets 3-4 unique toys, a bag (between 1-3 oz.) of an herb mix hay topper, & a bag (between 1-3 oz.) of treats, usually dried fruit. You can see our gallery page for photos of past boxes.
What kind of toys do you use in your boxes?
Our toys are specially curated & tested by BinxBox to ensure quality & safety for bunnies & other small animals. These toys are made from wood, willow, seagrass, & other natural materials.
My rabbit has special needs, can you accommodate them?
For rabbits who have dietary needs, we have a treat-free option for our boxes. Instead of our treat bag, you will receive an additional toy instead. For other special needs, we will try to accommodate where we can, but cannot build BinxBoxes to individual needs unless you order a single box.
I have a YouTube/Instagram/etc. account about rabbits. Will you send me free stuff in exchange for reviews?
We get this request a LOT. While we want to support people who love rabbits as much as we do, we are not looking for any sponsor relationships at this time. But we do welcome any reviews about BinxBox to help us learn & grow more as a small business!
Do you ship to Canada/Internationally?
Unfortunately right now we can only ship within the U.S. We hope this can be changed in the future so always check back!
How many rabbits does one box serve?
It depends on your rabbits. Some of our customers have 4+ rabbits and order two boxes to have enough for all of them. Others have only 1 or 2 very young bunnies who might also need 2 boxes because they need more stimulation. For most bunny households with average bunny ages, one box can be enough for up to 3 rabbits. Also remember that with a subscription, you will get new toys all the time, so you can & should change out toys to keep your rabbit’s interest.
More FAQ’s to come